Testimonials

Develop Health has completely changed how our practice handles prior authorizations. What used to eat up hours of staff time on hold with insurance companies, accessing multiple portals, and faxing forms back and forth is now handled automatically.

When a denial does happen, the appeal process is right there in the platform — the AI actually drafts the appeal for us, instead of our staff starting from scratch. That alone has saved us an enormous amount of time and gotten patients their medications faster.

It's rare to find a vendor that treats client input as seriously as they do.

It's been one of the best things that we've implemented this year.

This week is the first week that our team has not had to process a single prescription in CoverMyMeds.

It's definitely a huge time saver. There's no way she could have been doing all of that without the app present and working at the functionality it does now.

It's like we're telling you what we need and you're hearing it. That has been phenomenal.

I honestly feel like it's a 9 out of 10.

The app has significantly reduced the workload for our prior authorization staff and has improved our overall workflow.

It's been a great partnership, and we look forward to seeing its continued evolution.

It has significantly streamlined our continuously growing prior authorization workflow. It is unquestionably making things easier.

The UI/UX is fantastic. It's incredibly clear and easy to read: the color coding, the status messages, the breakout of the drugs. I've got absolutely zero qualms.

I am incredibly happy with the product. I fully expect to keep building out our use of it in the coming weeks and months.

The flow is great. I love it.

We are loving it! You guys have been incredible.

I was very impressed with your product and truly believe artificial intelligence will play a major role in the future of community pharmacy operations.

The AI question answering is super helpful. Everything is going great on the submission front.

I mentioned your company and how happy we are with the time savings and the process.

It's definitely a game changer. The platform can extract the patient's info and medication info from the chart notes, so it takes me about a minute to submit a whole prior authorization.

Once I saw how easy it is, I started submitting everything through the platform, and it got easier and easier.

Develop Health made it a lot easier and faster for me, and it's faster for the providers as well. They like working with it.

I've been absolutely impressed with how easy this has been in terms of workflow impact. I've had dinner with my family every day for a month. Before that, I was lucky if I could make it to bedtime for my kids.

We've processed something like 800 prior auths in 5 weeks through the system.

Our approval rates are going up, and turnaround time is down from weeks to days. We're actually spoiling our patients and providers: now if it's been three days, they ask why we don't have an answer yet.

It's literally saving 20 to 30 hours a week of prior auth time at the practice.

It honestly worked out better than I expected, and I was hoping for a lot.

We were going to hire a full-time technician for prior auths. That's $40,000 to $50,000 I no longer need to spend.

It's literally CoverMyMeds with AI, but better.

My mean review time is about 2 minutes. Before, it would take 2 minutes just for CoverMyMeds to load.

It has cut the time it takes to review and submit a PA request down to under a minute for the vast majority of our requests. I am saving hours of work daily and it has honestly been life changing for me managing our centralized PA support process.

It is basically like hiring an off-site PA support team.

Overall, this software significantly improves access to care and decreases staff and provider burnout. I cannot understate how impressed I have been.

No joke, this has been life-changing.

Thank you for being super responsive in these first few weeks. You all have been great.

It's been a huge timesaver. Absolutely.

It's a much easier process to do prior authorizations this way. Overall, it's been really good.

I can not tell you how much work this has saved me and my staff. I would recommend everyone to get this app. They have great support and Marc is great.

By automating our prior authorization workflow with Develop Health, we've turned one of the most painful parts of our pharmacy operations into something predictable and scalable. We're spending less time on repetitive admin, communicating faster with members, and building a playbook that works from DTC to enterprise.

Previously it took about 10 minutes to complete a PA and send it to the plan. With Develop Health, it's closer to three minutes, and we're not repeating the same work across multiple PAs for the same member.

We used to blanket send PAs because we had no idea if they would be approved.

We estimated about 30 minutes per prior auth before. We now average 4 to 5 minutes per review, which is a lot of time saved for us.

On the prior auth side and the reverification side, it's been amazing. The team is blown away with the speed. We have positive updates every day for leadership on how we're handling all the insurance volume.

It went really, really well.

I do like that we can pull analytics from DH. We can. You can't do that with Cover My Meds. So it gives us, it gives us the full picture of, you know, approvals, denials and all the sorts.

The approval rate is great.

By the way, big shout out to you and the team. Juan, thank you so much for the support. The fact that we're able to do all those BVs in that short period of time to help people transition to Wegovy or stay on Zepbound was huge for our patients. So thank you. Big thank you.

I will say overall though the results are like fully in line with what we were expecting. So it's like it's working. It's working.

Team's been singing your praises, which is really cool to see.

I've always been particularly interested in Develop because you guys are just doing it much better than we ever were able to do it ourselves.

One of them said overall I see a lot of approvals and improvements and have high hopes in continuing. Higher hopes with continuing in them with them and then several like agreements from the ccs.

The feedback that I got Tuesday was really good from everyone.

I think my general impression is people are bought into the potential for this to be very impactful.

Develop Health's platform has significantly improved our patient data management, making our workflow much more efficient.

Since implementing Develop Health's solutions, we've seen a 30% increase in patient satisfaction scores.

I appreciate all the work you're putting in.

We are we're very happy with, with everything here, but API specs, we feel amazing about, like, clearly, like, no major feedback. Like, we're just asking for more features, little places. But, like, we feel awesome about this. So.

I think it was Friday was just reached out to me and said how impressed she was that you all took feedback and implemented it right away.

We are very excited about the PA submission also including a denial review.

Just excited to have you guys learn more and see what we can do.

Wonderful. Okay, well, I think the success metrics are looking really good. I'm really happy to see those for the last week.

I mean I was really impressed to see that our last negative feedback was from the 14th and anecdotally on our side I am not hearing any murmurs of specific concerns.

How's just generally overall satisfaction with BV product today? I'd say very high.

Thanks so much for turning this around. See, this is awesome. Thank you for. Thank you. This is great. I don't know if you know all the context, but the context is that we used to have to off board all these patients, but now we, we can offer them different options if they have specific government plans. And so that's why this is incredible. That's why this is so helpful.

I think one of the clinic managers was like, you know, once it gets to my clinics, I can guarantee you probably 20 hours of time saved per week from each of my clinics.

We have a lot of data from you all like and your dashboards are great and all these things.

Especially like with how great you guys have been to work with on something like this, it's nice to know that to a certain extent it's at least going to be scalable because I think we're one of the little guys here.

We've really developed some sort of competitive advantage right now.

By the way, you guys have great documentation also. I feel like I already really understood what to do. Like, your documentation is very, very good.

Since we started using Develop Health, our team has noticed a remarkable decrease in administrative workload, allowing us to focus more on patient care.

We've been able to run a lot of benefit verifications this week, which is awesome.

Our ROI has been fantastic since switching to Develop Health. The cost savings and efficiency gains are evident every quarter.

No, I, I think there's still a massive value add just even just taking, I mean our PA we could get through PAS before but they took 10, 15 minutes to do and cover my meds and so moving that from 10 minutes and I think our estimated handling time right now is three minutes per PA and so the volume we can just submit way, way more which is a huge value add.

I only have positive things to say about the fact that they've been keeping up. Like we were in hyper growth and like them keeping up with us is, is critical.

This is incredibly exciting.

We're getting same day determinations, which is great.

We've been really impressed with just how responsive you all have been and how you really listen to our feedback and are explaining things to us in a way that's simple enough for us to understand, but also, like, we can sense you're being authentic and transparent with us, which means a lot.

That's amazing. That's really amazing. I'm pumped. I'm pumped.

This is a very optimistic call and we're excited to continue to ramp with all of you.

Sounds like exactly what we need.

Awesome. This seems very comprehensive. Great.

This feels like a really good workflow for our team to be able to make us like incredibly more efficient than we are at our 42 minutes on average per pa. So we're really, really excited and that's one of our main goals as a company or as a department next year is to become and create efficiencies.

Because you guys do your upgrades, your updates, like, almost weekly, which is phenomenal. And it's really fun because our PA Team that's working, and they'll catch them before I even catch them.

Yes, it's been great. Our reps are so much more efficient now that they aren't having to, you know, I mean, even with the tool before, they were more efficient, but, like, this is just another level.

These dashboards are super helpful. I think I might actually pop them on the screen in the next executive meeting.

Super helpful team. Thank you. It's great. Nice progress. Appreciate it.

We are seeing the time go down for our operational teams, which is great. Which is what we wanted to see. We do see we had like 100% of members getting to a medication decision within 10 days for the past month or so, which that's great.

I think, I mean, you guys are like, the best. I mean, you're really nice. It is really nice. It really is really nice to work with you. You're very quick to respond, et cetera.

I personally like the way you guys have it. Set up the questions, you pull the information from the chart notes. That's a huge plus. It saves me time just to review the information and make sure it's accurate.

Perfect. That's great. That's exactly what we need. That's fantastic.

The AI is pulling it all in and so they're not manually entering in the information. So it's very helpful for that aspect.

I think it would be super helpful, especially when it comes to covering my meds. A lot of the times, we don't receive a response, and we end up having to contact the insurance company again. So I think that would be super helpful when it comes to that. Also knowing ahead of time, like, whether or not a prior authorization would, like, be denied before submitting it, that would save time. Like, allow us to submit an alternative that would be covered. So I think it would be more efficient.

We are super pumped about this. Like, the team's faces were lit up when we were going, like, doing this stuff live together, and they are never like that about Pas.

Overall feedback from everyone is that they love it.

I've been very impressed by what we've seen from you all, especially relative to some other players.

That's where, like, you guys were like, a godsend.

I'll be honest, I almost feel like you guys are too good to be true.

I think all this techie stuff is like, oh, my God, I don't have to get paper cuts anymore.

It's like amazing. But it's kind of more than that.